Automation Engineer

Location: San Dimas, CA

Skills: Automation, scripting (BASH or Python) Labtech, (AWS), Windows

Job Description
Why you want to work here:
  • Here is your chance to work for a great company while helping others.
  • If you are a driven, forward-thinking, solutions-oriented individual, this company will take notice (and will reward the effort!).
  • They’ve a “work hard, play hard” mentality – which is why they offer five weeks of vacation to their employees.
What You Will Do
  • Deliver centralized services to client users, computers, servers, and other key network elements (antivirus software, Firewall Management, etc.)
  • Develop and maintain automation routines to reduce manual processes throughout every service delivery area.
  • Deploy the Toolset to Managed Services Clients during client onboarding and maintain tools and train staff and clients.
  • Work hand in hand with Network Admins to develop and implement standardized delivery of services across Managed Services Clients.
  • Configure client environments in a manner that alerts the Remote Operation Center of client’s issues (before the client recognizes the issue ideally) and minimizes false positives.
  • Identify trends and collect service-based information from Remote Operation Center reports, minimizing reactive service issues.
  • Create dashboards and reports for service delivery KPIs to manage company rhythm and strategy.
  • Perform scheduled and predictable new client onboarding routines.
  • Field overflow reactive support calls and develop ways to reduce reactive support requests.
  • Research and evaluate third-party vendors for client and internal use.
  • Maintain up to date Time Entries and Expenses for billing and accounting purposes.
  • Participate in regularly scheduled huddles and report on your individual metrics, including reasons for deviation.
What Gets You the Job?
  • Bachelor Degree in Computer Science, IT, or related field preferred
  • 3+ years’ experience within relevant IT fields
  • Support skills within the Microsoft and VMware environments
  • General understanding of small business IT systems
  • Ability to look at remote management tools through the lens of efficiency – have the ability to understand how tools can make
  • Process driven, motivated, and capable of improving and defining new processes that drive efficiency
  • Personal alignment to company core values and accept accountability of their well-defined responsibilities and ownership of issues to completion.
Keywords: Automation, scripting (BASH or Python) Labtech, (AWS), Windows

Compensation: $85,000 Per Year

For immediate consideration please click Apply or email resumes to:

Lynn Bailey

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