Production Support Technician

Location: El Segundo, CA

Skills: SQL, SQL Server, XML, XSLT, support/production support, (order management, OrderMotion/OMX, Netsuite, eCommerce, JIRA/Confluence)

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Job Description
Job Title: Production Support Technician Why work here as a Production Support Technician? When one has a great product, distribution and marketing are the keys to everything. Here’s a chance to work with a company that is well-known for supporting a number of transformative products through the use of media and cutting-edge technologies. Chance to work at a company that focuses both on ecommerce as well as television production for their products. As a Production Support Technician, you will: Diagnose, troubleshoot, track, escalate and resolve technical support issues for the Order Management software application Track, escalate and ensure proper documentation of issues/bugs in JIRA Serve as primary liaison between production support team and Command Center Service Desk tier 1 support team Discern between defects and customary system behavior and escalate appropriate issues to the Applications Engineering team Influence process improvement by analyzing incident data and identifying patterns/frequency Prompt and efficient response to incident inquiries from internal stakeholders Communicate incident status across the organization (including tier 1 support, Resolver Groups, Application Engineering Managers, Product Managers and Service Delivery Management) Maintain SLA and Service Delivery KPIs by prioritizing and triaging issues Prepare and maintain SLA standards and performance reports Track progress, deliverables, issues and risks for incident management On-call support for severity 1 escalation as needed What Gets You the Job? Minimum of 2 years’ experience working in a related field Bachelor’s Degree in Computer Science (or related degree) 2+ years’ experience with SQL (i.e. Microsoft SQL server), XML and XSLT Strong technical, analytical, and communication skills (written and verbal) Experience with Atlassian JIRA/Confluence Strong knowledge of Microsoft Office (Word, Excel, Outlook) Flexibility in schedule (for possible on-call support) Results-oriented with the ability to work in a fast-paced deadline- and team-driven environment Compensation: $100,000/Year ◄ Previous Job Next Job ►
For immediate consideration please click Apply or email resumes to: Rachel Lee Rachel Lee
Apply With Linkedin Back to Job Listings

Job Description

Job Title: Production Support Technician

Why work here as a Production Support Technician?

When one has a great product, distribution and marketing are the keys to everything.
Here’s a chance to work with a company that is well-known for supporting a number of transformative products through the use of media and cutting-edge technologies.
Chance to work at a company that focuses both on ecommerce as well as television production for their products.

As a Production Support Technician, you will:

Diagnose, troubleshoot, track, escalate and resolve technical support issues for the Order Management software application
Track, escalate and ensure proper documentation of issues/bugs in JIRA
Serve as primary liaison between production support team and Command Center Service Desk tier 1 support team
Discern between defects and customary system behavior and escalate appropriate issues to the Applications Engineering team
Influence process improvement by analyzing incident data and identifying patterns/frequency
Prompt and efficient response to incident inquiries from internal stakeholders
Communicate incident status across the organization (including tier 1 support, Resolver Groups, Application Engineering Managers, Product Managers and Service Delivery Management)
Maintain SLA and Service Delivery KPIs by prioritizing and triaging issues
Prepare and maintain SLA standards and performance reports
Track progress, deliverables, issues and risks for incident management
On-call support for severity 1 escalation as needed

What Gets You the Job?

Minimum of 2 years’ experience working in a related field
Bachelor’s Degree in Computer Science (or related degree)
2+ years’ experience with SQL (i.e. Microsoft SQL server), XML and XSLT
Strong technical, analytical, and communication skills (written and verbal)
Experience with Atlassian JIRA/Confluence
Strong knowledge of Microsoft Office (Word, Excel, Outlook)
Flexibility in schedule (for possible on-call support)
Results-oriented with the ability to work in a fast-paced deadline- and team-driven environment

Compensation: $100,000/Year

◄ Previous Job

Next Job ►

For immediate consideration please click Apply or email resumes to:

Rachel Lee

Apply With Linkedin Back to Job Listings