Senior Desktop/Junior SysAdmin

Location: Westlake Village, CA

Skills: Windows, VMWare, Active Directory

Job Description

Job Title: Senior Desktop/Junior SysAdmin

Are you looking to be recognized for the work that you do? Our client, a private company in Westlake Village, offers big company stability with the small company benefit of flexibility and adaptability. People are able to put their stamp on what they're doing. With over $3 billion in revenue, and 420 employees worldwide (of which 280 are local to Ventura County), they are nimble and flexible, and provide a great work environment. Read on to learn more about this opportunity.

As Senior Desktop/Junior Systems Administrator:

  • You will provide hands-on desktop support ensure that computers, systems, and applications are operating properly for end users
  • You will receive organization-wide technical support requests through a ticketing system
  • You will answer help desk phones and respond to basic technical inquiries/problems
  • You will research, analyze, and resolve complex and escalated issues

In addition, you will:

  • Keep helpdesk ticket resolution SLAs and follow ITIL best practices
  • Ensure accurate tracking, prioritization, and assignment of tickets/requests
  • Log, track, and maintain documented inquiries using a problem management database
  • Provide Desktop Management duties using Microsoft SCCM
  • Manage Active Directory and Exchange accounts
  • Add, modify and support voicemail, faxes and POTS Lines
  • Set up and troubleshoot printers, scanners, and other peripherals
  • Implement enhancements and applications
  • Utilize Windows Deployment to image and fast-track workstation deployment
  • Utilize diagnostic and help request tracking tools as needed
  • Document and resolve business application problems (troubleshoot Windows OS, Windows Server OS, MS Office applications, etc.)
  • Participate in on-call rotation and travel to remote sites when needed

What Gets You the Job?

  • 5+ years’ experience in a Windows helpdesk environment with strong customer service skills
  • Experience with products, operation systems and escalation policy following ITIL best practices
  • SCCM experience (patch deloyments – imaging experiences is a plus)
  • Basic networking experience including wireless connectivity and network printing
  • Experience with MS Windows 7/10, MS Office, DHCP, DNS, Mac VPN, OSX 10.x, etc.
  • In-depth understanding of Microsoft Exchange, Active Directory, and Office 365
  • Knowledge of Lenovo, Apple and Dell hardware
  • Familiarity with of mobile device software (iOS, Android)
  • Familiarity working with Cisco IP phone systems
  • Familiarity with MS Office, Adobe Suites, Cisco, Symantec, Windows Server 2012 and 2016, VMware and or AWS
  • Prior experience with ticketing systems
  • Excellent communication skills (verbal and documentation)
  • Ability to work in a fast-paced team environment

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Compensation: $45/Hour

For immediate consideration please click Apply or email resumes to:

Lynn Bailey
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