NOC Engineer/App Support

Location: Beverly Hills, CA

Skills: App support, QA, scripting (BASH, Powershell), Windows, IIS

Job Description

Job Title: NOC Engineer (Applications Support)

Why work here as a NOC Engineer (Applications Support)?

  • This company is one of the top consumer-based entertainment resources online!
  • They are currently undergoing a major technology transformation and require strong monitoring and operational experience within an eCommerce environment.
  • This is a huge opportunity to showcase your technical engineering expertise in successfully handling incidents that impact business processes.

As a NOC Engineer (Applications Support), you will:

  • Assist in applications support and incident management within a high-demand, eCommerce production environment
  • Assist Engineering and Software Development teams with day-to-day incident resolution
  • Perform Tier 2 troubleshooting, respond to tickets, customer calls and monitoring alarms
  • Provide timely resolution to server side/application service issues
  • Escalate complex issues to appropriate teams, coordinate response to business and customers, and document new processes
  • Monitor and maintain end-to-end website workflows and content processing systems
  • Report software bugs to the appropriate stakeholders
  • Follow established operating and escalation procedures in all processes
  • Compile and publish internal system performance reports including uptime and other appropriate metrics
  • Create system performance reports, including uptime and other metrics, for internal review
  • Create views, scripts, saved searches, etc., for support personnel
  • Participate in on-call rotation, occasionally working night and/or swing shifts as the need arises

What Gets You the Job?

  • 3+ years’ experience providing technical support in an eCommerce website
  • Functional knowledge of Windows Server, IIS operations and Linux.
  • Networking experience (TCP/IP) and basic understanding of connectivity diagnostics
  • Experience with Office 365 and G-Suite
  • Knowledge of Windows updating/patching process
  • Experience with scripting languages (i.e. PowerShell, Perl)
  • Understanding of web protocol specifications (i.e. SOAP, JSON, REST)
  • Experience creating Standard Operating Procedures for workflows and troubleshooting
  • Excellent communication skills (written, verbal)
  • Ability to effectively interface with customers
  • Excellent problem-solving and troubleshooting skills
  • Prior experience working in a highly collaborative team environment
  • Bachelor’s Degree in a related field is preferred

Compensation: $95,000/Year

For immediate consideration please click Apply or email resumes to:

Rachel Lee
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