Technical Personal Assistant / Liaison

Location: Westwood, CA

Skills: Apple, White-Glove, iOS, OSX

Job Description

Job Title: Technical Personal Assistant / Liaison

Why work here as a Technical Personal Assistant / Liaison?

  • This is an exciting opportunity to work for an established name in the entertainment industry!
  • This is an important role in support of essential equipment and technologies at the foundation of business operations.

As Technical Personal Assistant / Liaison, you will:

  • Provide timely, diligent, day-to-day technical support at both in-home and off-site locations
  • Support Apple devices and products including (but not limited to) iPhone, iPad, iMac, MacBook, HomePod, AppleTV  
  • Support Windows devices and products, and other relevant IT equipment, software and conference systems
  • Serve as first point-of-contact for support and maintenance
  • Place orders, track shipping and provide status updates where applicable
  • Develop streamlined support procedures for across the team
  • Perform routine maintenance of equipment i.e. cleaning and consumable replacement
  • Perform first line repairs to equipment or partner with the IT Director in facilitating maintenance/repair
  • Maintain and update support information and actions in the IT ticketing system, including documentation and reports
  • Keep logs of equipment faults
  • Assist with stock control and inventory including serial numbers, movement of equipment and software licensing
  • Perform installs and/or moves of equipment as needed (computers, printers, devices, etc.)
  • Evaluate hardware and software applications
  • Assist with system security and backups as needed

What Gets You the Job?

  • 5+ years’ experience supporting the needs of VIPs and executives in the entertainment industry
  • Expert-level experience of PC and Mac platforms and operating systems
  • Comprehensive experience supporting Apple hardware and software
  • In-depth knowledge of Apple products
  • Basic networking and troubleshooting experience
  • Ability to install and support third-party software
  • Excellent communication skills (written, verbal, interfacing)
  • Experience working and collaborating in a team environment
  • Apple Certified Support Professional (ACSP) or equivalent experience

Compensation: $75,000/Year

For immediate consideration please click Apply or email resumes to:

Rachel Lee