Desktop Support Analyst

Location: Encino, CA

Skills: SCCM, Active Directory, Windows

Job Description

Job Title: Senior Desktop Support Analyst

Looking for a high-level desktop support analyst to provide 2nd and 3rd level technical support. Will be responsible for supporting and resolving equipment and software related issues.

Why work here as a Senior Desktop Support Analyst?

  • The company has been in business for over 50 years and stays up to date on the latest technology. 
  • This company offers a stellar work/life balance.
  • Excellent health/dental benefits and other perks, such as a beautiful on-site gym and cafeteria.

As a Senior Desktop Support Analyst, you will:

  • Troubleshoot a wide range of support issues including applications, hardware, network issues, database connectivity, printing, scanning.
  • Respond to customer requests and issues through multiple inputs including ticketing system, phone calls, email, IM and walk-ups.
  • Document issues and support through IT ticketing system.
  • Train users on IT hardware and software.
  • Perform equipment moves, provisioning, decommission and disposition.
  • Manage IT related projects and upgrades, project manage upgrades, implementations, etc. 
  • Troubleshoot basic network connectivity issues as they relate to end user hardware and software.
  • Support end user VM Machines, Active Directory user accounts, and File/Print Services.
  • Manage end user hardware and software, including allocation, support, and inventory and licensing.
  • Work with customer and company vendors including proposals, analysis, troubleshooting, software, hardware and services.
  • Create and manage documentation for supported applications.
  • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
  • Applies principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
  • Work productively and harmoniously with others on a consistent basis.

What Gets You the Job?

  • 5+ years’ experience providing excellent customer support in a technical environment.  
  • Technical experience includes: Active Directory, Group Policy, SCCM, VMware or HyperV.
  • 5+ years of technical support experience required. Should have an advanced understanding of hardware, software and networking components of local, wide area, and telephony networks
  • Experience managing software upgrades, deployments, replacement of PC's/machines.
  • The ability to support laptops, desktop PC’s, Printers and Mobile Devices.
  • Prior experience with TCP/IP and monitoring technologies.
  • Experience troubleshooting a wide range of applications including zip utilities, application deployment, ticketing systems, self-service software, Microsoft Operating Systems, Apple Operating Systems, and Microsoft Office.

Compensation: $80,000/Year

For immediate consideration please click Apply or email resumes to:

Jennifer Carlson
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