Software Support Manager

Location: Los Angeles, CA

Skills: Linux, SQL, CI/CD, Agile, team leadership, excellent comm, customer service

Job Description

Job Title: Software Support Manager

Why work here as a Software Support Manager?

  • Do you want to work with a bunch of really smart people?
  • In all of their tech positions, you’ll have an opportunity take advantage of the newest and best ideas available.
  • You’ll work with great technology on innovative products in the heart of Los Angeles.

As Software Support Manager, you will:

  • Provide effective leadership to the support team in providing customer assistance with both technical and non-technical issues
  • Provide hands-on support for help desk functions (i.e. ticket management/prioritization of tickets, incidents, outages, etc.)
  • Develop and enhance understanding of product infrastructure, technology, and applications
  • Partner with cross-functional team members (i.e. QA, engineers, developers, administrators) to troubleshoot various environments (i.e. systems, database, run SQL queries, review web/application server logs, etc.) 
  • Build knowledge across all product areas including fixes and/or enhancements
  • Build and maintain sound relationships with clients exhibiting clear, effective communication
  • Demonstrate superior time management skills – consistently work to meet SLAs
  • Manage recruiting, training and mentoring efforts, and conduct annual performance evaluations

What Gets You the Job?

  • Bachelor's Degree in Computer Science, Information Technology, or similar course of study
  • 4+ years' experience managing a support team
  • Prior experience providing hands-on help desk and software support in an Agile CI/CD environment
  • Knowledge of enterprise-level applications
  • Solid understanding of relational database structure
  • Experience with writing SQL queries
  • Experience with Linux, Jira, Java and Python
  • Prior experience working with cross-functional teams and interfacing with customers
  • Excellent communication skills (written and verbal)
  • Strong problem-solving and analytical skills

Compensation: $95,000/Year

For immediate consideration please click Apply or email resumes to:

Jennifer Carlson
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