AV Operations Manager

Location: Universal City, CA

Skills: AV Manager, management of Union staff, Cisco

Job Description

Job Title: AV Operations Manager

Why work here as AV Operations Manager?

  • Work for one of the world’s leading media and entertainment companies in the U.S.
  • They own and operate a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, and a suite of leading Internet-based businesses.
  • They also offer competitive compensation packages, great benefits, and talented teams to work with and learn from.

As AV Operations Manager, you will:

  • Lead a team of reports in the implementation and delivery of multiple, simultaneous audio/visual projects and services
  • comprising conference room setups, systems and processes
  • Ensure reliable service and a consistent end user experience
  • Oversee the planning and implementation of process improvements
  • Plan, oversee and manage related projects to include conference room build outs, relocations, refreshes, etc. 
  • Coordinate the processes and facilitate partnerships with vendors, manufacturers, support technicians and customers
  • Manage strategies and functions responsible for engineering and building AV facilities
  • Provide routine administration, operation and support of AV infrastructure
  • Coordinate required services, staffing and equipment conferences, exhibits, lectures, meetings, etc.
  • Take charge of inventory, purchasing, security and organization of AV equipment and resources
  • Build and manage relationships with key stakeholders and top users of AV systems
  • Regularly facilitate meetings with departments, key stakeholders and top users of AV systems to determine needs and improvements
  • Keep up to date with relevant technologies to drive processes and provide mentorship to team as needed
  • Ensure efficient operation of services and that standards and service levels are met

What Gets You the Job?

  • 7 to 10 years’ relevant experience with a minimum of 3+ years in a managerial role
  • Experience managing teams with at least 5 team members
  • Prior experience managing union employees
  • Masters or Bachelor’s Degree in relevant course of study
  • Proven experience with streamlining, implementing and globalizing policies and procedures
  • Unparalleled experience with project development, program implementation and service delivery
  • Must have experience with video conferencing, multimedia, AV hardware/software and cloud collaboration, UC, etc.
  • In-depth knowledge of Cisco TMS and VCS, SX series codecs, TelePresence, VoIP, Polycom Endpoints, etc.
  • Comprehensive, hands-on experience with a variety of audio, video, and control systems
  • Proven track record of adhering to AV industry and service management best practices
  • Strong experience with process frameworks for process improvement (i.e. ITIL)
  • Network and PC troubleshooting experience is a plus
  • Strong analytical and problem-solving skills
  • Excellent communication skills (written, verbal, interpersonal, documentation, presentation, etc.)
  • Ability to facilitate, encourage others, and thrive within a dynamic environment
  • Able to effectively communicate technical information to technical and non-technical personnel

Compensation: $120,000/Year

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