Fraud Team Support Analyst

Location: Los Angeles, CA, CA

Skills: data, excel, pivot tables, access, finance, analytics

Job Description

Job Title: Fraud Team Support Analyst
Our client, a leader in investment and banking services, is looking for a Fraud Team Support Analyst to provide analytical and project support for fraud operations including evaluations, queries, test rules, reporting and metrics. With nearly 100 offices in over 6 major metropolitan areas in the U.S., our client is a trusted and reliable name in the industry for over 60 years and counting. Here, you will contribute to major projects by working to ensure that goals and objectives are met within specific timeframes.

As our Fraud Team Support Analyst, you will:

  • Analyze data to identify fraudulent transactions
  • Conduct analysis of transactional data for fraud trend evaluations
  • Run queries to analyze compromises
  • Create and test rules for implementation
  • Develop and provide fraud reporting and metrics
  • Perform requirements documentation, testing, and  provide implementation support (i.e. training and procedures) as needed
  • Support escalated fraud issues requiring ad hoc rule implementation as needed
  • Conduct research and respond to escalated fraud claims and malware alerts if the need arises
  • Review department audit reports and other support activities
  • Build and maintain excellent relationships with internal and external customers

What Gets You the Job?

  • 3+ years of card fraud experience in a banking operations environment
  • 3+ years’ experience with Falcon (or comparable system) fraud strategy and rule writing
  • 3+ years’ experience in a project management environment
  • 3+ years’ experience using reporting/query tools such as Brio, MS Query, MS Access, Excel (pivot tables, lookups, etc.), Crystal Reports or Business Objects and Falcon system/scoring
  • Ability to develop executive-level presentations and dashboards is highly desirable
  • Strong analytical and problem-solving skills, with the ability to interpret large amounts of data
  • Strong subject matter expertise on system platform functionalities used by the fraud team
  • In-depth knowledge of Regulations E and Z
  • Strong customer service focus and adherence to both company and regulatory policies
  • Stellar communication skills (written, verbal, documentation)
  • Strong organizational, prioritization and adaptation skills
  • Self-motivated with the ability to work independently and meet deadlines in a dynamic environment
  • Knowledge of PC functions/Windows environments
  • Knowledge of MS Office Suite (Word, Access, PowerPoint and Excel particularly pivot tables, lookups, etc.)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Compensation: $80,000/Year

For immediate consideration please click Apply or email resumes to:

Barbara Meadows
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