TechOps Application Support Analyst

Location: Woodland Hills, CA

Skills: communication, detail oriented, organized, windows

Job Description

Job Title: TechOps Application Support Analyst
Our client is looking for a skilled Application Support Analyst to support, administer, and maintain in-house and enterprise applications. This is a key role that requires strong technical aptitude and a focus on customer satisfaction. Here you will be part of a team that design, develops, and ensures the availability of scalable and maintainable network architectures. Here, you will bring strong technical aptitude and focus on customer satisfaction while consistently meeting business objectives and uptime requirements.

As our TechOps Application Support Analyst, you will:

  • Troubleshoot application issues, document bugs and known issues, and test system upgrades
  • Communicate project status including tasks, iterations, and milestones in a timely manner as required Write knowledge base articles, document procedures and troubleshooting steps
  • Adhere to regulatory requirements, policies and procedures related to change management and  TechOps/IT
  • Remediate audit findings as assigned
  • Provide application support to internal users and assist Helpdesk and Online Support teams with escalated incidents
  • Implement changes to applications in all environments
  • Monitor and respond to tickets and requests effectively and according to priority
  • Install, test, and configure approved changes
  • Assist with special projects and communicate status (i.e. tasks, iterations, milestones) in a timely manner
  • Log incidents/service requests in helpdesk tracking system (currently SCSM)
  • Train staff in existing business applications as the need arises
  • Provide after hours and weekend support as the need arises

What Gets You the Job?

  • 3 to 4 years’ work experience with various applications (i.e. Spectrum, Dealer Portal, Dashboard, CRM, AX, SharePoint, ReconArt, Fintrac, etc.)
  • Experience supporting enterprise applications and databases in a VMware environment
  • Strong project management and customer service skills
  • Excellent communication skills (written, verbal, documentation, interpersonal)
  • Ability to work in a dynamic team environment with technical and non-technical users
  • Solid experience with core operating systems and applications
  • Ability to conduct research into systems issues and products
  • Ability to self-direct and self-motivate, with strong analytical and problem-solving skills
  • Some knowledge of ITIL Service Management
  • Flexibility to provide after hours and weekend support, with some international travel
  • Prior financial industry experience is nice to have

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Compensation: $70,000/Year

For immediate consideration please click Apply or email resumes to:

Christine Myers
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