Data/Support Engineer

Location: Sherman Oaks, CA

Skills: Excel, SQL, Test Code, Customer Support

Job Description

Why you want to work here:

  • Come work for a leading direct marketing agency that marries intelligent branding strategies with effective growth tactics.
  • Our client offers employees opportunities for personal/professional development, a true work-life balance, and a fun, energetic company culture.

What You Will Do

  • Work with the Information Systems team to create and test code setups in various systems to house client data
  • Facilitate administrative support and technical services related to information management within the organization
  • Respond to issue requests while coordinating with technical staff to create solutions geared to enhance systems performance
  • Partner closely with Client Services team to ensure proper setup of data measurement variables
  • Design and run reports for clients or staff as requested, ensuring integrity of data
  • Assist with system support, reporting and documentation
  • Work with staff to streamline and improve data analysis and reporting
  • Assist in training staff on department processes and various system applications
  • Assist in troubleshooting system issues
  • Create/implement new systems and procedures to increase department efficiency and automation
  • Solve issues and track progress/resolutions in Help Desk system
  • Collect, analyze and transform operational data to meet reporting criteria

What Gets You The Job?

  • 2+ years’ experience working on highly detail-oriented projects in developing and/or maintaining data reporting systems
  • Demonstrated ability to logically outline and document technical procedures and processes
  • Ability to balance administrative functions (i.e. information collection, planning, organizing) while making good use of resources
  • Experience performing business system user support functions including formal training, help desk support and direct customer service
  • Expertise in MS Excel (including advanced formulas, functions and features i.e. pivot tables), Word and PowerPoint
  • Ability to work well under pressure while effectively prioritizing tasks
  • Excellent written and verbal communication skills and attention to detail
  • Bachelor's Degree preferred (Business, Computer Science, or Management Information Systems)

Keywords: Coordinate, Test Code, Customer Support

Compensation: $50,000 Per Year

For immediate consideration please click Apply or email resumes to:

Jennifer Carlson
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