IT Support Technician

Location: Santa Monica, CA

Skills: Helpdesk, windows, printer support, O365 support, passwords, etc.

Job Description

Why you want to work here:

  • Company specializes in providing tailored help desk solutions and efficient strategy services to small and medium-sized businesses.
  • They are experiencing rapid growth, with headquarters in Santa Monica and offices in major metropolitan cities in the U.S.

What You Will Do

  • Monitor help desk support ticket system to troubleshoot/diagnose and resolve issues to timely completion, with proper follow up or escalation when necessary
  • Address support tickets via telephone/remote control software assigned based on priority
  • Properly update tickets with status, progress and detailed resolution steps, and account for time allocated to each ticket
  • Work to provide permanent solutions to clients by gathering details of the root cause of issues, or escalating recurring issues to senior staff when necessary
  • Hours for this position are from 7:00 am to 4:00 pm or 10:00 am to 7:00 pm

What Gets You the Job?

  • 4+ years’ desktop support experience
  • Ability to technically support, assist, and troubleshoot non-technical users on a variety of operating systems, hardware, devices, software and environments
  • Experience supporting Windows 7, 8, 10, OS X, iOS and Android
  • Advanced knowledge of computer hardware, peripherals, basic networking concepts and MS Office applications (including Office365 and Microsoft Outlook profile configuration)
  • Basic Active Directory management (i.e. account creation and modification, security and distribution groups)
  • Basic understanding of domain based networks (i.e. file and print shares, mail and application servers)
  • Basic knowledge of mobile devices and tablets
  • Excellent intuitive and creative problem-diagnosing and problem-solving skills
  • Excellent individual and team-based prioritization skills
  • Ability to work well with change and communicate professionally during stressful situations

Keywords: Helpdesk, Windows, printer support, Office 365 support, passwords, etc.

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