NOC Manager

Location: San Diego, CA

Skills: NOC, team management, (SolarWinds, Nagios), monitoring tools, offshore management

Job Description

Job Title: NOC Engineer

Why work here as a NOC Manager?

  • Working here means being part of fun environment that provides many opportunities for professional development and personal fulfillment.
  • An opportunity to work for a well-respected CIO that Technical Connections has worked with for the past 10 years. He is so respected that several of his staff members follow him wherever he goes.

As a NOC Manager, you will:

  • Fully manage the network operations center, including 24/7 staff, processes, and procedures
  • Hire, develop, and oversee a team of Level 1 and 2 technicians
    • Train, mentor, delegate assignments in infrastructure operations and batch job management
    • Manage in troubleshooting Wintel and Linux servers, LAN/WAN networking, SAN, security, wireless and VoIP
    • Perform performance evaluation, disciplinary action, and/or termination when necessary
  • Oversee daily NOC operations, escalations, ticketing and customer communications
  • Assign and manage staff workload and escalate resource constraints to management
  • Drive resolution of complex infrastructure issues, including high-severity outages
  • Regularly monitor systems and infrastructure stability and performance, including equipment
  • Advocate systems improvement/development for dynamic infrastructure monitoring
  • Drive improvement further via operational metrics, KPIs, and SLAs
  • Update and maintain run books and other process/procedure documentation
  • Adhere to Incident Management, Problem Management, and Change Management processes
  • Lead efforts in identifying and documenting the root cause of priority issues
  • Recommend issue resolution and ensure that systemic issues have practicable solution paths
  • Research/develop cost efficiencies to keep expenses within budget

What Gets You the Job as a NOC Manager?

  • 5+ years’ experience management and support of large-scale, high-priority infrastructure (particularly within 24/7/365 NOC/SOC environments)
  • Expert-level skill in IT operations and IT service management, with strong ability to act as spokesperson and advisor where necessary
  • Prior experience managing a remote, distributed workforce
  • Demonstrate independent, informed judgment in planning, organizing, and performing network analytical tasks
  • In-depth knowledge of SolarWinds and Application Monitoring
  • Exemplary people management, conflict resolution, and problem-solving skills
  • Efficient communication skills (written, verbal, presentation) including motivational and interpersonal ability across all levels of an organization
  • Ability to organize projects and motivate teams with respect to deadline and budget
  • ITIL certification (other certifications: CCNA, ISO, VMWare, SolarWinds, Security)
  • Experience within a retail environment is a huge plus

Compensation: $120,000 Per Year

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