Senior Manager of Production Support

Location: El Segundo, CA

Skills: order management (NetSuite OMX), XML, XSLT, SQL, Excel

Job Description

Why you want to work here:

  • When one has a great product, distribution and marketing are the keys to everything.
  • Here’s a chance to work with a company that is well-known for supporting a number of transformative products through the use of media and cutting edge technologies.
  • Chance to work at a company that focuses both on ecommerce as well as television production for their products.

What You Will Do

  • Provide supervision, training and direct workflow for 5 production support analysts and one business analyst.
  • Liaise with Business Analysts and developers to assist in scoping of requirements to help resolve problems with software applications/products.
  • Performing data analysis and loading prior to setting up customer accounts
  • Create complex queries to be used for reporting.
  • Strong understanding of client needs to accurately design solutions, configure and customize the product to meet their specific requirements
  • Post live support, to train, optimize, configure and/or enhance the order management application as needed.
  • General knowledge of Order and Supply chain management business, procedures and processes. Any eCommerce experience is a bonus.  

What Gets You the Job

  • Experience with Order Management Systems is essential.
  • Must have a strong technical background including extensive XML and XSLT working with file and data manipulation, and writing complex queries.
  • 5+ years’ experience with SQL
  • Experience working for a distribution company or a manufacturer with distribution will bring your resume to the top.
  • Prior leadership skills, line management: hiring/firing and performance reviews.
  • The ability to work in a fast paced ever changing environment and should be comfortable interfacing with senior leadership.
  • Ability to accurately document procedures and processes
  • Should have good experience in writing SQL queries, stored procedures, triggers, cursors, schema diagrams etc
  • Experience in dealing with clients to understand the business requirements and translate in to technical requirements
  • Experience in dealing with creating SOWs and tracking status
  • Tracking and managing requests in JIRA ticketing system
  • Understand clients’ production issues and should be able to troubleshoot and resolve production issues/system exceptions coordinating with dev teams if need be
  • Knowledge of customer order management and supply chain business requirements is preferred, but not required.
  • Being able to come in and navigate a complex environment and take ownership without a lot of direction.  
  • A four year degree is strongly preferred.

Keywords: SQL, SQL Server, XML, XSLT, JIRA/Confluence, support/production support, (order management, OrderMotion/OMX, Netsuite, eCommerce)

Compensation: $160,000 Per Year

For immediate consideration please click Apply or email resumes to:

Jennifer Carlson
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