Systems Support Administrator (Help Desk)

Location: Woodland Hills, CA

Skills: Exchange, Active Directory, Office365, Cisco products

Job Description

Why you want to work here:

  • Company is a trusted global payment and risk management solutions organization that has been around since 1979.
  • They are a successful and growing company that offers excellent compensation packages, 10 company holidays per year and 3 weeks of vacation.
  • Opportunity for career advancement.

What You Will Do

  • Provide prompt help desk support, resolve problems to the end user’s satisfaction, and ensure each customer/user receives excellent service at all times.
  • Monitor and promptly respond to incident and service requests via self-service portal
  • Ensure accurate and complete logging and process tickets assigned to the queue on a first-in/first out basis and escalate tickets to the appropriate resource as needed.
  • Assist with onboarding and offboarding of users, including assigning users/computers to proper groups in Active Directory
  • Manage PC and workstation setup and deployment for new employees using standard hardware, images, and software and perform timely hardware and software upgrades as required
  • Mentor and collaborate with System Support Administrators on issues that require research and/or escalation
  • Create and compile reports and gather information on an ‘as needed’ basis
  • May require international travel and after hours/weekend support

What Gets You the Job?

  • Strong understanding of MS Office, Exchange, Active Directory, Office 365, networking protocols and peripheral management
  • Minimum 1-2+ years’ experience in a Tier 1 / 2 Help Desk role
  • Experience providing technical assistance and help desk services, with a heavy focus on customer-service
  • Knowledge of VoIP phone systems
  • Advanced knowledge of a broad range of desktop-based hardware/software and networking concepts
  • Strong communication and interpersonal skills and excellent problem-solving and analytical abilities
  • Experience supporting both enterprise applications and databases within a VMware environment

Keywords: Exchange, Active Directory, Office365, Cisco products

Compensation: $57,000 Per Year

For immediate consideration please click Apply or email resumes to:

Alison Randall
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